Patient FAQs

How do I arrange an admission?

Click here to view our inpatient admission process.

Do I need a letter of referral from my Doctor?

Yes, you will need a referral from your treating Doctor or Specialist.

Can I enrol in a mental health day program if I haven’t had an inpatient admission?

Yes, you can. To access our day programs, please ask your GP or health professional for a referral to a Psychiatrist with admitting rights to Robina Private Hospital. Otherwise, please speak to your treating Psychiatrist, who will recommend a program suitable for you. Our staff will conduct a health fund check and confirm any out-of-pocket expenses.

Do you offer Repetitive Transcranial Magnetic Stimulation?

Yes. Our hospital has an accredited team of Clinicians who administer rTMS as part of an inpatient admission. During this time you will also be enrolled in a depression-specific psychoeducation program to assist with skills to support your recovery.

Can I bring my mobile phone?

Yes, however please turn off your mobile phone when participating in group activities.

If you are an inpatient, you will need to turn your phone to silent between 8:00pm and 6:00am to avoid disturbing other patients.

You will have a bedside telephone. Local calls are free of charge. For long distance (STD) or international (ISD) calls, you will need to purchase a telephone card from reception Monday to Friday, 8:00am to 5:30pm.

Will my private health insurance cover me?

This depends on the individual private health insurance cover you have with your insurance provider. Our Admissions and Assessment Coordinator will check your level of cover with your insurance provider. We will advise you of any potential out-of-pocket expenses you will need to pay.

If I don’t have private health insurance can I still be admitted?

Our hospital accepts patients who can self fund their admission. The Admissions and Assessment Coordinator will be able to arrange an estimate of expenses for you. There are also options to access your superannuation under certain conditions to fund health care. Please visit My Super Care

Can I have visitors?

Yes, please refer to hospital Visiting Hours page of our website.

Are snacks and refreshments available?

Yes, you can purchase snacks and refreshments in the common areas from dispensing machines.

Coffee, tea and biscuits for patients, staff and visitors are available in our lounge facilities. We also have an onsite café located on the Ground Level next to Main Reception.