Fees and Accounts

Private health insurance

Depending on your level of cover with your health fund, an out of pocket balance may occur. A staff member from our Administration team will be in touch with you before your planned admission to advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are payable on admission.

Effective 1 April 2018, Australian Government changes to private health insurance coverage for mental health services will take effect.

Read about these changes, and how it may apply to you.

Uninsured self-funded patients

Self insured patients are required to pay the estimated hospital account upfront 7 days prior to admission. To obtain a self insured estimate please contact our admissions team at [email protected]

You will need to provide the following information:

• Patient's name
• Patient's date of birth
• Expected length of stay
• Type of admission

Department of Veterans' Affairs patients

Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Robina Private Hospital.

Veterans’ accounts and entitlements

If you are an eligible veteran or war widow, we will confirm your eligibility with DVA before your admission. You will not receive an account for personal expenses for treatment at South Eastern Private Hospital. We will send this directly to DVA on your behalf.

DVA patients are responsible for calls made to international (ISD) numbers. Local calls are free. For pharmacy and personal items you have purchased, not related to your admission diagnosis, you will receive an account.

More information for DVA patients

For more information about DVA admission, contact the DVA on 133 254 or your local Veterans’ Affairs office on 1800 838 372. Visit DVA.

Workers compensation

Workers' Compensation patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital.

Please provide the admission coordinator with your insurance company details, your case manager details and your claim number.

Other charges

After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:

• Your treating Doctor
• Pathology
• Radiology/Xrays
• Pharmacy

Payment Methods

We accept cash, Mastercard, Visa, EFTPOS or Afterpay. Please note that all credit card transactions will incur a 1.5% surcharge.

Parking

Undercover paid parking is available onsite. Parking rates are displayed upon entry.